Frequently Asked Questions

Everything you need to know about our luxury outerwear and services.

What is your return policy for online orders?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.

Do Mackage products come with a warranty?

Yes, our products are covered by a limited lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear or improper care.

How do I determine my correct size?

We provide a detailed size guide on every product page. Our coats are designed with specific silhouettes—from 'Fitted' to 'Oversized'—so we recommend checking the individual fit details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm or Klarna in select regions.

Are your fur and down ethically sourced?

Yes, we are committed to sustainability and ethical sourcing. We only use RDS (Responsible Down Standard) certified down and follow strict animal welfare protocols for all natural materials.